ITIL Service delivery



Introduction

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world’s leading businesses.

Code:
http://www.windthrope.com/documents/ITIL%20Service%20Delivery.rar
52mb

note:
– java runtime, jakarta-tomcat include
– reborn lagi pada saat bulan puasa

Ayo jangan ngeres bulan puasa

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